Player Assistance

Help & Customer Support

DualShade Maze • DualShade Interactive

Frequently Asked Questions

How does DualShade Maze save my puzzle progress? +
Your chamber completion records, step counts, author drafts, and game settings are immediately saved into encrypted local storage on your device. Whenever the app enters the background, an automated integrity check guarantees that unfinished solutions are preserved safely.
Does the game require an active network connection to play? +
All standard single-player puzzle chapters (Chapters 1 through 6) and the maze editor operate entirely offline without mandatory internet access. However, an active connection is utilized for remote configuration synchronization, diagnostic reporting, and ticket submissions through this Help Center.
How do I design, validate, and share custom maze levels? +
Tap the "Create" tool on the lobby toolbar to open the grid canvas. You can draw tile barriers, set starting positions for the Keeper and Shadow companion, and configure gates. Before a custom stage can be exported or shared, run the built-in Solver to verify that a legitimate path to the exit portal exists.
How can I reset my journey progress or audio preferences? +
Open the in-game Settings panel via the gear icon in the lobby. You can toggle background music, sound effects, haptic vibrations, and virtual direction pads. At the bottom of the Settings list, you will find an option to reset your journey history while keeping your custom-authored levels intact.

Submit a Support Ticket

Have questions regarding puzzle mechanics, editor exports, or technical stability? Fill out the form below and our team will attend to your request.

Ticket Submitted Successfully

Your inquiry has been logged in our customer care queue. Please retain your reference number:

#TK-8942

Our technical support team reviews submissions daily. Thank you for playing DualShade Maze!